Shipping

Confirmed orders placed after 1PM EST Monday–Saturday, will generally ship out within 1-3 business days. However, there are cases where shipments may be slightly delayed. 

Please note: we are not responsible for delays caused by delivery carriers at any time. 

We ship products both from our Soho and Denver locations. If you are ordering multiple items, your order may come in separate packages. In this case, you will receive two tracking numbers.

Fulfillment location is determined by stock availability and proximity to the destination address.

Don’t want to wait? Both of our locations offer free in-store pickup!

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SHIPPING RATES TO THE U.S.A.

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ORDERS UP TO $299

Standard (approximately 2~4 business days)

USPS Priority Mail – $15

Expedited (approximately 1~2 business days)

USPS Express Mail – Rate calculated at checkout 

ORDERS ABOVE $300

Standard (approximately 2~4 business days)

USPS Priority Mail – FREE

Expedited (approximately 1~2 business days)

USPS Express Mail – Rate calculated at checkout 

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SHIPPING RATES TO CANADA

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Choose your own carrier

All shipping rates to Canada are calculated at checkout. 

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SHIPPING TO THE REST OF THE WORLD

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Choose your own carrier

All international shipping rates are calculated at checkout.

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NOTICE: Please be aware of your country's Import Taxes, Duties and Fees as these may be added to your shipment by Customs or the delivery carrier prior to or after receiving your package. We are not responsible for these added charges or any Customs delays. Shipping for international orders with multiple items may be delayed up to a week.

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U.S. FEDERAL HOLIDAYS

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NOTICE: The list of U.S. holidays below that may affect the shipping or delivery date of your order. Orders placed shortly before, during, or after these holidays may experience delays due to store closings, delivery carrier schedule changes, or increases in our regular order volume capacity:

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CONFIRMING ORDERS:

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Orders requesting delivery to addresses other than the billing address, and International orders paying by credit card, may experience delays as we need extra time to confirm all information before shipping. We may also ask for additional information to help verify these types of orders and payments. Orders that do not pass our fraud detection tests may be cancelled at our discretion. Using PayPal with a “Seller Protection Address” will verify and/or speed up the confirmation process. In some cases we may ship certain orders with a "direct signature required" if we feel it necessary to help secure the purchase. We try to get orders shipped and delivered as swiftly as possible however please note that we are not responsible for any delays caused by the delivery carriers at any time.

Free Returns + Satisfaction Guarantee

We want to give our customers the best possible post-purchase experience. At checkout, you’ll see the option to add Free Returns + Satisfaction Guarantee—an optional, low-cost add-on that covers both your return shipping and your package in transit.

By adding it to your order, you’ll receive:

Free Return Shipping

If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.

• Coverage applies to your entire order—you don’t need to add it per item.
• If you don’t add coverage, you can still return eligible items, but you’ll be responsible for the cost of the return shipping label.
• Returns must be initiated within our standard return window, and items must meet our return condition requirements. Final-sale items are not eligible.

Package Protection

If your package is lost, stolen, or damaged in transit, you can submit a claim and, upon approval, receive a same-item replacement at no extra cost.

• Claims must be submitted within 30 days of the delivery date.
• Replacements are subject to availability. If the item is out of stock, you may be offered store credit or a refund.

To file a claim or start a return, visit our RETURNS PORTAL and enter your order number and email, then click "Start a shipping claim". 

Please note: coverage cannot be added to an order after it has been placed, is non-refundable, and is not included in store credit or refund totals. Orders without coverage are not insured against loss, theft, or damage once they leave our store. Blue in Green does not assume responsibility for lost, damaged, or stolen packages without coverage.